Viktar Martavitski

Services

IT transformation and ITSM consulting through CT Core

How I can help

Through CT Core, my consultancy, I work with companies that need to build an IT function or fix the one they have. There are three ways to start.

Ways to start

  1. IT diagnostics

    2–3 weeks
    For
    Leadership teams who feel IT costs too much and moves too slowly, and nobody can say exactly why.
    You get
    A map of your IT services and costs, the main bottlenecks, and a plan ordered by impact.
    Related work
    Restructuring Playrix’s global IT from a two-line setup into a 3+1 tier model.
    Discuss this

  2. Interim Head of IT

    3–6 months
    For
    Companies between IT leaders, or building their first IT team.
    You get
    A working IT organisation with clear roles, a service desk and ITSM processes, handed over cleanly to your team.
    Related work
    Growing HUMANS.group’s internal IT provider from 3 specialists to 27 people.
    Discuss this

  3. AI in ITSM pilot

    6–8 weeks
    For
    IT teams buried in repetitive tickets such as access requests and onboarding.
    You get
    Automation and AI agents running on your most common ticket types, with before-and-after numbers.
    Related work
    At Playrix, AI agents automated about 56% of monthly tickets.
    Discuss this

Price on request: it depends on company size and scope.

A typical target model

Three levels of support and a governance line, with automation underneath. I rolled out this structure at Playrix and adapt it to each company’s size and tools.

Areas I cover

  • IT department design
  • ITSM processes
  • Service desk design
  • Jira Service Management
  • CMDB & cost transparency
  • AI-augmented operations