Viktar Martavitski

• Lead technology for an AI companion app for women in perimenopause and menopause (simplyou.ai).
• The AI layer is a multi-agent system built around a router and RAG.

• Advisory and implementation for mid-size and enterprise companies: IT department design, ITIL/ITSM processes, service desk structure, ITSM tooling and CMDB.
• Built Threadmaker, a two-way Jira and Slack integration on Atlassian Forge and Cloudflare Workers (threadmaker.dev).

A fragmented two-line IT setup, split across departments, serving 2,500+ employees in 10 offices from Ireland and Cyprus to Argentina and the UAE.

• Merged siloed IT units into one function with a clear 3+1 tier model: Service Desk, User Support, four specialised L3 teams and a Governance line.
• Automated access requests, onboarding and other repeat work with AD/SCIM integrations, instruction-based delegation and Claude-based AI agents.
• Replaced manager sign-offs for non-critical services with role-based access templates.
• Managed a portfolio of 650+ IT services; audited AI tool usage and moved people to right-sized plans.

Results56% of monthly tickets automated with AI agents · 1,200 fewer tickets a month after dropping needless approvals · 650+ IT services in one portfolio

Guided the Live Services (Online Platform) team at the studio behind Total War in IT service management, service delivery and customer support.

• Designed incident management and service level management processes.
• Built a CMDB from scratch: the data model and autodiscovery of AWS assets.
• Implemented and tuned Jira Service Management as the ITSM platform.
• Wrote the configuration management process and its documentation.

A telecom and fintech group in Uzbekistan needed IT for its enterprise services and 100+ service and sales points.

• Designed the organisation: a three-tier Service Desk, a Service Management office and Procurement.
• Hired and developed the team, growing it from 3 specialists to 27 people.
• Owned the budget, IT policies and key vendors and service providers.
• Rolled out ITIL/ITSM practices across every IT unit in the group.

Results27 people, grown from 3 specialists · 100+ service and sales points · 3 offices, all enterprise IT

Capacity, release, incident, configuration and service level management for World of Tanks, World of Tanks Blitz and World of Warplanes.

• Led the Service Management department with a focus on automation over bureaucracy.
• Built a unified Jira-based ITSM toolset and process base for all production teams.
• Implemented a CMDB schema across production and an infrastructure cost model.
• Automated capacity and release management; led cross-DC migrations.

Results10,000+ servers and 24,000+ applications in the CMDB

• Built the Capacity Management process for the Web department.
• Ran the hardware pool: ordering, write-off, cross-DC migrations and partner environments.
• Optimised resource utilisation across web projects and applications.

• J2EE & OSS Team Leader, Tieto, 2010–2013. Led the J2EE and QA teams; 3rd-tier application server support and virtualisation (vSphere, RHEV).
• CTO, co-founder, Factor Ltd, 2010–2013. In parallel with Tieto: built the technical infrastructure and team, ran services development and customer operations.
• System Administrator / Deputy CTO, STA Logistic, 2008–2010. Multi-site Linux and Windows infrastructure across Minsk, Moscow, Vilnius and Brest: networks, security, VoIP and virtualisation.
• System Administrator, Despina, 2007–2008. Servers, routing between three offices, user support and 1C.